RealScale ("RealScale," "we," "us," or "our") is a digital marketing agency located at 7901 4th St N, Suite 300, St. Petersburg, FL 33702. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, become a client, or receive communications from us, including SMS text messages.
1. Information We Collect
- Information you provide: your name, email address, mobile phone number, business name, and any details you share when you email us, request a consultation, or become a client.
- Automatically collected information: IP address, browser type, device information, pages visited, and similar usage data collected through cookies and analytics tools.
- Client service information: information needed to provide our services, such as account access, campaign data, and billing details.
2. How We Use Your Information
- To respond to inquiries and schedule consultations
- To provide, manage, and improve our marketing services
- To send appointment reminders, project updates, account notifications, and customer care messages
- To send marketing communications, only where you have given consent
- To analyze website traffic and improve user experience
- To comply with legal obligations
3. SMS / Text Messaging
If you opt in to receive SMS messages from RealScale, we collect your mobile phone number and a record of your consent (including the date, time, and method of opt-in). We use this information only to send the text messages you agreed to receive, such as consultation follow-ups, appointment reminders, project and account notifications, customer support, and marketing messages where you have consented.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or email realscalellc@gmail.com. See our Terms & Conditions for full SMS program details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell, rent, or trade your personal information. We may share information only:
- With service providers who help us operate our business (for example, hosting, email, and messaging platforms), under confidentiality obligations and only as needed to provide their services to us. This excludes SMS opt-in data and consent, as described above.
- When required by law, subpoena, or legal process, or to protect the rights, safety, or property of RealScale or others.
- In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
5. Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use the site. You can disable cookies through your browser settings; some site features may not work properly if you do.
6. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Opt-out requests are honored promptly, and we keep a record of the opt-out so we don't message you again.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your Rights and Choices
- SMS: Reply STOP to any message to opt out.
- Email: Click the unsubscribe link in any marketing email.
- Access, correction, deletion: Email realscalellc@gmail.com to request access to, correction of, or deletion of your personal information.
Depending on where you live, you may have additional rights under applicable state privacy laws (such as the Florida Digital Bill of Rights or the California Consumer Privacy Act). We will respond to verified requests as required by law.
9. Children's Privacy
Our services are not directed to children under 13, and our SMS program is only for users 18 and older. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated "Last updated" date.
12. Contact Us
RealScale
7901 4th St N, Suite 300
St. Petersburg, FL 33702
Email: realscalellc@gmail.com